Terms & Conditions

Payment & Sales

PAYMENT

Seagulls of St Kilda offers two payment methods: Credit/Debit Card and PayPal. Both payments options are securely processed via the PayPal checkout service. You do not require a PayPal account to use the Credit/Debit Card option.

We accept Visa, MasterCard, Electron, Delta and Maestro. We also accept Debit Cards.

If you are having difficulty checking out, please email our Customer Care team at info[at]seagullsofstkila.com.au for further assistance.

In the event that you suspect you have placed a duplicate order, please email Customer Care at info[at]seagullsofstkila.com.au immediatly so that we can investigate the issue and have the duplicate order payment reversed before it is processed. Any duplicate orders that have been shipped before Seagulls of St Kilda has been notified will be refunded once the order has been returned to our Returns Address.

CURRENCY

The currency displayed on seagullsofstkilda.com.au is in Australian dollars (AUD).

Shipping Information

Our shipping rates are as follows: $10 flat rate shipping Australia-wide. WE SHIP INTERNATIONAL for a flat rate of AUD$20.

Local's pick-up option: FREE.

*Items will be kept at the store for 30 days only, we have limited storage space so please allow ample time for pick-up, no responsibility for goods will be accepted after 30 days*

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: info@seagullsofstkilda.com.au

Refund and Returns

Your satisfaction is our first priority at Seagulls of St. Kilda. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Note: Postage cost shall be refunded on items deemed to have genuine manufacturing faults.

Returns must be accompanied by the Seagulls Returns/Exchange form which can be downloaded & printed from Seagulls website. Returns will not be accepted if items are returned without the form.

All forms must also be signed by the initial purchaser’s signature.

Click here to download the return form

 

Non-Returnable Items

  • Jewellery
  • Scarves
  • Accessories
  • Sale Items

*Please note that items damaged in the ‘try-on’ process will not be acceptable returns. All items are carefully inspected before shipping to ensure they are in perfect condition. Therefore we are not responsible for damage to zips, buttons and seams.

Returns Process

To return an item, please send it to:

148 Acland Street, St. Kilda VIC 3182

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.